Miss Scrum Master who recently completed her Scrum Master certification was chosen to travel to Mr. Billionaire's client location for a new digital transformation project, and she had to report at the client's office in two weeks' time. It was an exciting opportunity, but it was too soon for her to prepare. But as you know "Opportunities never knock twice". They are like sunrises and if you wait too long, you will miss them, and she could not afford to lose something as important as this. Therefore she decided to pull herself together and did everything in her ability to get this moving.

She reported to Mr. Billionaire's office as planned, and began working there. Coordinating with everyone in this newfound atmosphere was more difficult than she expected, as everyone had their own hidden agendas. Tools were obsolete and processes were not followed by the employees there. It was getting tougher for her.

This happened during a project review meeting which was scheduled to come up with some major decisions. People who were invited did not turn up on time. Mr. Jugaad who was the client-side Delivery Manager who spent most of his time on stocks day-trading at the office came to the conference room.

Miss Scrum Master complained in a low voice, "I am sad that people are not following processes here."
He raised his eyes from the laptop screen and murmured, "What do you think you are here for?" And then he continued working on his laptop.

That made her think! "True!, I would not have gotten this opportunity to work here if all processes were followed by everyone. I need to make a difference soon!"

She walked up to the COO's office and requested him to join the meeting. He was surprised and happy that someone is taking the initiative to bring people together!
She presented the current state of the project and requested everyone's suggestions for the next steps. It was a fruitful meeting and she came out of the conference room smiling and thanking Mr. Jugaad for nudging her to think in a positive direction!

From then whenever she had a thought of complaining about a bad situation, she started turning it around as "What can I do to make a difference in this situation!"

Yes, instead of complaining, if we all can think of a solution to that problem, however small that may be, the world will be a better place!